1. Overview
At Silverbullet, we want you to be satisfied with your purchase. This Refund Policy outlines the terms and conditions for refunds on our services.
2. Subscription Refund Policy
14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee for new subscriptions. If you are not satisfied with our service within the first 14 days of your initial purchase, you may request a full refund.
Technical Issues
If you experience technical issues that prevent you from using the service and our support team is unable to resolve them, you may be eligible for a refund.
Duplicate Charges
If you were charged multiple times for the same subscription due to a technical error, we will refund the duplicate charges.
3. Non-Refundable Situations
Refunds will generally not be provided in the following situations:
Requests made after the 14-day guarantee period
Change of mind after significant use of the service
Violation of our Terms of Service
Failure to cancel before renewal date
Partial month or partial subscription period usage
4. How to Request a Refund
To request a refund:
Contact our support team at admin@denpo.dev
Provide your account email and order/transaction ID
Explain the reason for your refund request
Our team will review your request within 2-3 business days
5. Refund Processing
Once your refund is approved:
Credit card refunds will be processed within 5-10 business days
The refund will be credited to the original payment method
You will receive an email confirmation when the refund is processed
6. Cancellation Policy
You can cancel your subscription at any time from your account settings. Upon cancellation:
You will retain access until the end of your current billing period
No further charges will be made
Cancellation does not automatically result in a refund for the remaining period
7. Free Trial
If we offer a free trial period, you will not be charged until the trial ends. You can cancel at any time during the trial period without being charged.
8. Special Circumstances
We may consider refund requests outside of our standard policy on a case-by-case basis. Please contact us with details of your situation, and we will do our best to help.
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about our Refund Policy, please contact us at admin@denpo.dev.